Better Service. Controlled Costs.Workforce Management for Contact Centres
InVision WFM helps you deploy your staff accurately - leading to better service, lower costs and happier employees.Contact us
Powerful tools for successful Workforce Management
When you can predict future workload, you can create efficient schedules. InVision WFM helps you accurately forecast call volume and duration, emails, chats, social media interactions, and much more.
Workforce Management is fast and complex. With InVision WFM you can bring staffing requirements, service level, employment contracts, planning rules and working time preferences together to calculate optimised schedules at your fingertips.
Sometimes even the best planning doesn't always occur in reality. InVision WFM helps to quickly identify deviations in planning to enable effective countermeasures and help to keep everything under control.
Management, service level or staff working hours reports? No problem. Use InVision WFM to generate real-time reports with the data that you really need when you need it. Print or export reports in your preferred format!
More than just software. Our free all-inclusive services.
Online Product Training
Do you need basic training for InVision WFM, or want to refresh your existing knowledge? Why not check out our online training courses. Always on-demand and up to date.
Our online community is your first stop for InVision WFM questions that need a quick answer, or if you have a good idea for improving our product. Our extensive online Community connects WFM professionals from all around the world!
Experts Q&A Sessions
Sometimes you may want more in-depth information about how a solution is implemented. Our InVision WFM experts are happy to answer your questions in our weekly live Q&A sessions - or direct you to the right answers in the Community.
The Call Center School (TCCS)
InVision WFM's e-learning programs have been developed by industry experts at The Call Center School (TCCS). This includes an award-winning Workforce Management training program for operational managers. We also offer a highly rated Call Center Basics training program for contact centre agents.
For InVision WFM product documentation or the latest interface for a third-party system, our online downloads library is continuously updated and always available.
Cloud or On-Premise: Your Choice
Everything from the cloud
Keep your maintenance and operating costs to a minimum. We offer iWFM.com as a pure cloud solution, available 24x7. No need to install expensive hardware or software.
Operating a sophisticated IT infrastructure? Want full control but without a complete move to the cloud? Then the iwfm.com on-site installation is the right choice for you.