Better Service. Controlled Costs.Workforce Management for Contact Centres

InVision WFM helps you deploy your staff accurately - leading to better service, lower costs and happier employees.

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Powerful tools for successful Workforce Management

WFM Forecast


When you can predict future workload, you can create efficient schedules. InVision WFM helps you accurately forecast call volume and duration, emails, chats, social media interactions, and much more.



Workforce Management is fast and complex. With InVision WFM you can bring staffing requirements, service level, employment contracts, planning rules and working time preferences together to calculate optimised schedules at your fingertips.

WFM Monitoring


Sometimes even the best planning doesn't always occur in reality. InVision WFM helps to quickly identify deviations in planning to enable effective countermeasures and help to keep everything under control.



Management, service level or staff working hours reports? No problem. Use InVision WFM to generate real-time reports with the data that you really need when you need it. Print or export reports in your preferred format!

More than just software. Our free all-inclusive services.

Workforce Management Training

Online Product Training

Do you need basic training for InVision WFM, or want to refresh your existing knowledge? Why not check out our online training courses. Always on-demand and up to date.

A Community of Workforce Management Experts


Our online community is your first stop for InVision WFM questions that need a quick answer, or if you have a good idea for improving our product. Our extensive online Community connects WFM professionals from all around the world!


Experts Q&A Sessions

Sometimes you may want more in-depth information about how a solution is implemented. Our InVision WFM experts are happy to answer your questions in our weekly live Q&A sessions - or direct you to the right answers in the Community.

The Call Center School Training

The Call Center School (TCCS)

InVision WFM's e-learning programs have been developed by industry experts at The Call Center School (TCCS). This includes an award-winning Workforce Management training program for operational managers. We also offer a highly rated Call Center Basics training program for contact centre agents.


Downloads Library

For InVision WFM product documentation or the latest interface for a third-party system, our online downloads library is continuously updated and always available.

Cloud or On-Premise: Your Choice

Cloud and On-Premise Workforce Management

Everything from the cloud

Keep your maintenance and operating costs to a minimum. We offer as a pure cloud solution, available 24x7. No need to install expensive hardware or software.


Operating a sophisticated IT infrastructure? Want full control but without a complete move to the cloud? Then the on-site installation is the right choice for you.

More than 400,000 users trust us daily.

Interested? Want to see how it works?

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